contact us

Please use the form on the right to contact us. We look forward to hearing from you. 

900 Winslow Way E. Suite 220
Bainbridge Island, WA
USA

1-888-960-1548

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Warranty

Limited Lifetime Warranty

 

Eddie Bauer Hardwood Flooring warrants that our floors:

Are free from defect in milling and assembly and will remain free from these defects for a lifetime.

Will remain structurally sound during normal moisture changes provided that the proper subfloor and installation requirements were met.

Are protected by an aluminum oxide enhanced finish that will not wear through under normal residential use, if recommended maintenance steps are followed, for a lifetime.

This warranty excludes impact damage or wear from furniture or equipment used without proper protection. This warranty excludes indentations, scratches or surface damage caused by lack of proper maintenance, misuse, negligence, spiked heel shoes, water, erosion, pebbles, sand or other abrasives. No warranties apply to products designated as “B” grade, thrift, bargain, economy, cabin grade, or non-standard items. Such products are sold “as-is.”

Over time, normal exposure to sunlight will bring subtle changes in the shading of any hardwood floor. These changes may vary in areas of the floor that are blocked from sunlight by rugs, furniture, or other obstructions. This is not a product defect.

Any damage that occurs during shipment is the responsibility of the shipping company.  To make a damage claim, the customer must note the damage on the shipping documents at the time of accepting the shipment. Iconic Floors will assist in resolution of damage claims related to shipping if the damage is noted on shipping documents and copies of said documents are retained and submitted within 48 hours of receipt of goods.

If Eddie Bauer Hardwood Flooring accepts a claim under this warranty, it will repair or replace, at its sole discretion, the affected flooring material. This warranty covers the repair or replacement of affected material only. It does not cover any labor costs. If flooring product for which the claim is being made is no longer available, Eddie Bauer Hardwood Flooring will replace the affected flooring material with product of equal or greater value. Any claims for warranty must be made in writing within 30 days after it has been detected and mailed to the following address:

Iconic Floors, LLCP.O. Box 12397SEATTLE, WA 98111

If after a reasonable number of attempts, Eddie Bauer Hardwood Flooring is unable to correct the defect covered under this warranty, Eddie Bauer Hardwood Flooring may refund, if requested, the purchase price for the portion of the floor that fails. Eddie Bauer Hardwood Flooring reserves the right to have a designated representative inspect the floor and remove samples for evaluation of the claim. This warranty is not transferable: it extends only to the original consumer purchaser. This warranty is limited to a one time repair or replacement of defective material and shall be the buyer’s exclusive remedy. No other warranties, expressed, or implied, are made and under no circumstances shall Eddie Bauer Hardwood Flooring be liable for any loss or damage arising from the purchase, use or inability to use, this product or any special, indirect, incidental, or consequential damages.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Iconic Floors, LLCP.O. Box 12397SEATTLE, WA 98111

206-451-4604 • 888-960-1548 • iconicfloors.com

Iconic Floors LLC is an authorized licensee of Eddie Bauer Licensing Services LLC. Eddie Bauer® and the Eddie Bauer logos are the registered trademarks of Eddie Bauer Licensing Services LLC.